FAQ

1. What types of jewelry do you offer?
At Vandana Thavai Creation, we specialize in traditional and contemporary Moti and Kundan jewelry, each piece handcrafted to reflect elegance and timeless beauty.

2. Do you accept custom orders?
Yes, we do! If you have a design or specific idea in mind, we’d be delighted to bring it to life. Please contact us at vandanathavai49@gmail.com with the details of your custom request.

3. What materials are used in your jewelry?
We use high-quality materials, including authentic Moti (pearls), Kundan, and other traditional elements that ensure durability and beauty in each piece.

4. How can I place an order?
Orders can be placed directly through our website www.vt-creation.com . Browse our collection, add your desired pieces to the cart, and proceed to checkout. If you encounter any issues, feel free to contact us for support.

5. How long does it take to receive an order?
Once your order is processed (within 2-3 business days), delivery typically takes 5-7 business days for domestic orders and 10-20 business days for international shipments. Custom orders may require additional time depending on the design.

6. What is your return policy?
We accept returns on unused items in their original packaging within 7 days of receiving your order. Please refer to our Refund and Exchange Policy for complete details. Custom and sale items may not be eligible for return unless they arrive damaged or defective.

7. How do I care for my jewelry?
To maintain your jewelry’s shine and longevity, avoid exposing it to water, perfumes, and harsh chemicals. Storing it in a dry, soft cloth pouch and cleaning gently with a soft cloth will help keep it in perfect condition.

8. Can I track my order?
Absolutely! Once your order has been shipped, we’ll email you a tracking number so you can monitor its progress online.

9. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times vary based on the destination, and any customs fees or import taxes are the responsibility of the customer.

10. How can I contact customer support?
For assistance, reach out to us at vandanathavai49@gmail.com or through the contact form on our website. We’re here to help with any questions or support you may need!